Your data’s privacy is our top priority. We operate with strict confidentiality and follow industry-leading security practices. Any access granted to us is used solely for the purpose of delivering your email marketing strategy, and all sensitive data is protected and never shared.

Our service plans are designed to provide a full suite of email marketing solutions, including:

• A dedicated team consisting of a Email Marketing Strategist, Copywriter, Designer, and Developer.

• Customized email marketing strategies tailored to your brand’s goals.

• A campaign calendar to ensure consistent and engaging communication with your customers.

• Full Klaviyo ESP setup, including advanced flows, automation, and segmentation.

• Weekly updates and monthly reports with actionable insights.

  
  We ensure your email marketing isn’t just functional—it becomes your highest ROI channel.

Our onboarding process is seamless and designed to save you time:

1. Initial Strategy Call: We’ll get to know your brand, audience, and goals.

2. ESP Setup & Audit: If you’re on Klaviyo, we’ll optimize your setup. If you’re new to email marketing, we’ll handle the full implementation.

3. Strategy Development: We’ll create a personalized plan, including automation, campaign schedules, and segmentation strategies.

Expect clear communication and quick turnarounds at every step.

Yes, we recommend a minimum 3-month commitment to ensure we can deliver the results you’re looking for. Email marketing success is a blend of quick wins and sustained strategy refinement, and we’re committed to showing measurable progress.

We work exclusively with Shopify and Shopify Plus stores that use Klaviyo as their email marketing platform. This focus allows us to provide highly specialized strategies and integrations tailored to your business.

By concentrating on these platforms, we ensure our expertise drives the best possible results for your email marketing and retention efforts.

Many of our clients see their email-driven revenue grow by 20–30% within the first 30-60 days, with consistent improvement over time. Think of it as turning email into a reliable sales channel instead of an unpredictable one.

Email gives you a way to keep customers coming back without spending more on ads. We’ll create tailored email campaigns that encourage repeat purchases, so you get more value from every customer who finds you through ads.

We focus on crafting emails that speak directly to your customers. Instead of generic templates, we create messages designed for your audience based on data and customer behavior, making it much more likely they’ll open, click, and buy.

That’s exactly where we come in. We’ll set up email sequences, both Flows (automated series of emails sent at the right times) and Campaigns (broadcasts) that keep your customers engaged, remind them of your brand, and encourage them to make more purchases.

Absolutely! With Klaviyo, we use advanced tools to segment your customers into groups based on their behavior, like what they’ve purchased, how often they shop, or even how they interact with your website.

This allows us to send each group highly personalized emails that feel tailored just for them—like product recommendations or special offers—without adding extra work for you. It's like having a one-on-one conversation with each customer, but automated and scalable.

Even small lists can make a big impact with the right strategy. We’ll focus on engaging your current subscribers to maximize their activity and purchases.

However, to see continuous growth, it’s essential to have consistent front-end marketing efforts—like ads, organic social media, or partnerships—to drive new traffic and grow your email list. We can collaborate with your team to align our email strategies with your front-end marketing, ensuring both work together seamlessly for long-term success.

Absolutely! Inconsistent engagement is often a result of lacking a clear strategy.

That’s where we step in. We’ll design a comprehensive email campaign calendar that aligns with your product launches, promotions, and customer behavior.

We'll ensure your brand stays top-of-mind by sending the right messages at the right times—whether it’s a product recommendation, a seasonal offer, or a helpful tip.

This consistency not only keeps customers engaged but also builds trust and encourages repeat purchases, ultimately stabilizing your revenue and boosting sales over time.

We’ll take care of the entire process for you—from plannin, strategizing, and designing the emails to making sure they’re sent at the best times. You can focus on running your business while we handle the entire email marketing game.

I hear you, and I understand how difficult it can be to trust again after being let down. That’s why at Retention Secrets, everything we do comes from a place of care and a genuine desire to help your business thrive. We don’t see this as just another project—it’s a partnership where your success is our success.

We prioritize transparency and collaboration, so you’ll always know what’s happening. From regular updates to clear, measurable reports, we’ll make sure you see how our work impacts your sales and customer engagement.

Our approach is rooted in our philosophy: to create sustainable growth through personalized strategies and to treat every client’s business as if it were our own. With a proven track record of helping e-commerce businesses grow their email-driven revenue by 20–30% in just 60 days, you can trust that we’ll bring the expertise, care, and heart your brand deserves.